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HOW DO I CREATE A CUSTOMER ACCOUNT?
Here you can set up a customer account quickly and easily.
All fields marked with * are required.
HOW DO I LOG INTO MY CUSTOMER ACCOUNT?
At the top right of the homepage you will find the “customer login”.
Here you can register or simply log in if you already have a customer account.
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
In the customer login area there is a function called “Reset password”. Simply click here and enter your email address. You will then be sent an email with a link to reset your password.
I DON'T RECEIVE A MESSAGE REGARDING MY PASSWORD RESET REQUEST. WHAT CAN I DO?
Is the email address correct? The answer may not have been delivered. Please check whether your email address is correct and spelled correctly. Do you have multiple email accounts? Perhaps our answer arrived at a different email address. Please also check whether the answer was accidentally moved to the spam folder.
I CANNOT LOG IN, MY USERNAME/PASSWORD IS NOT ACCEPTED.
Are you using the right password? Please pay attention to the case of your username and password. If nothing helps, you will have to reset your password.
CAN YOU ORDER ONLINE – WITHOUT REGISTERING?
You can also order as a guest. Registration as an online customer is not mandatory.
WHAT BENEFITS DO I GET FROM REGISTERING AS AN ONLINE CUSTOMER?
Once you have registered, you can check the current order status, view and track orders via DHL, and change your customer data yourself.
I ALREADY HAVE A CUSTOMER NUMBER WITH DJIAN. AM I AUTOMATICALLY AN ONLINE CUSTOMER?
No, registration as an online customer is voluntary and not mandatory for placing an order.
HOW LONG DOES IT TAKE AFTER I REGISTER AS AN ONLINE CUSTOMER UNTIL I CAN VIEW MY CUSTOMER ACCOUNT?
As a rule, customer data is available online for the customer around 24 hours after registration. We need this time to compare the data with our ordering system.
THE WEBSITE IS NOT DISPLAYING CORRECTLY.
Our pages are optimized for the latest versions of the following browsers: Safari, Chrome, Firefox and Edge. Unfortunately, we cannot guarantee that the pages will function properly for other browsers or outdated versions.
IS MY DATA SAFE WITH DJIAN?
You can find our privacy policy here.
CAN I VIEW ALL PAYMENTS OR OPEN INVOICES WHEN I REGISTER AS AN ONLINE CUSTOMER?
If you have specific questions about payments, please contact hello@djian-collection.de
WHY CAN'T I ENTER MY CUSTOMER NUMBER ANYWHERE?
Not necessary. By logging in with your username and password, you can be sure that your order will be recorded under your customer number. The customer data will be automatically transferred and will appear in the order dialog for you to check.
I HAVE A CUSTOMER NUMBER WITH DJIAN, BUT I DON'T REMEMBER IF I EVER REGISTERED ONLINE. CAN I TRACK THIS?
We can check your customer data to see if we already know a user name. Please contact us at hello@djian-collection.de.
CAN I VIEW CURRENT ORDERS WHEN I LOG IN?
You can find your order status as well as current and processed orders under the Order Overview section.
HOW CAN I CHANGE MY PERSONAL INFORMATION (ADDRESS, EMAIL ADDRESS)?
Once you are logged in, you can change personal information via “Your Account” and “Your Data”.
HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?
You can unsubscribe from the newsletter at any time using a link in the footer of the respective newsletter
WHICH PAYMENT METHODS DO YOU OFFER?
We offer you various options to complete your purchase.
KLARNA invoice
You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. You have a relaxed 14 days.
Sofort Überweisung
Pay for your purchase immediately after completing your order using your usual online banking details.
PayPal
After completing your order, we will redirect you to PayPal and you can pay quickly and securely (with or without an account).
I RECEIVED A REMINDER BUT I CANNOT FOLLOW IT.
In this case, please contact our customer service at: hello@djian-collection.de
HOW MUCH ARE THE SHIPPING COSTS?
You can find everything about shipping and delivery times here .
ARE THERE ANY SPECIAL FEATURES FOR INTERNATIONAL DELIVERIES?
You can find everything about shipping and delivery times here .
HOW LONG IS THE DELIVERY TIME?
You can find everything about shipping and delivery times here .
MY PACKAGE COULDN'T BE DELIVERED. HOW DO I GET MY ORDER?
Packages are usually sent back to us after about 7 days of storage. As soon as we receive it, we can send it off a second time. Please check the contact details provided again and correct them if necessary.
CAN I SEE WHERE MY PACKAGE IS?
Yes, to do this you have to be logged into your "My DJIAN" customer account and go to the order overview. There you can click on the order numbers and you will be taken to your order. In the package tracking column you can then click on your tracking numbers and you will be taken to the package tracking.
HOW DO I MAKE THE RETURN READY FOR SHIPMENT?
You can find everything about returns and exchanges here
HOW CAN I COMPLAIN ABOUT ITEMS?
Please check the items within 14 days of receipt. If something is not right, please send a short description of the complaint (with a photo if possible) by email to: hello@djian-collection.de
We will check the errors immediately and then send you a new item or issue a credit. This can take up to 7 days.
WHAT DOES THE "SEDEX" VERIFICATION STAND FOR?
Sedex stands for Supplier Ehtical Data Exchange and is an international membership organization for companies.
For 21 years, members have committed themselves to providing evidence of fair working conditions. To this end, qualified auditors carry out analyses, inspections and interviews on site at regular intervals for at least 1.5 days.
The following criteria are checked:
- No forced labor
- Freedom of association and the right to collective bargaining
- safe and hygienic working conditions
- no child labor
- Minimum wages are paid
- The working hours are not excessive
- Discrimination is not practiced
WHAT DOES THE “AMFORI BSCI” VERIFICATION STAND FOR?
AMFORI BSCI stands for Amfori Business Social Compliance Initiative . For over 20 years, members have committed themselves to treating people and the environment responsibly in their production. It is a systematic control system with uniform testing procedures to promote fair and safe working conditions. External auditors ensure, among other things, in audits:
- that there is no forced labour or child labour.
- that wages are paid that secure the existence of the employees.
- that breaks are taken.
- that workplaces and the entire site are assessed in terms of health, safety and working standards.
WHAT DOES COTTON (KBA) MEAN?
KbA (controlled organic cultivation) is an organic certificate and guarantees the organic cultivation of cotton. KbA is a protected designation in the European Union and may only be used by certified manufacturers. To use the certificate, at least 95% must consist of organic fibers. These fibers are obtained from strictly controlled organic cultivation.
KbA certified organic cotton is harvested exclusively by hand. This ensures that no defoliants are used. Field workers are not exposed to any chemicals that are hazardous to health. This type of cotton cultivation (kbA) is of course very time-consuming and labor-intensive, but the organic cotton is also of higher quality.
WHAT DOES “VEGAN” MEAN AT DJIAN?
Our eco fashion products labelled “vegan” are free from animal materials such as wool, silk, shells or leather. However, on a micro level we cannot rule out the possibility that insects are injured during the harvest (cotton).